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2016 Global Payments Insight Survey: Merchants and Retailers

2016 Global Payments Insight Survey: Merchants and Retailers

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The role of payments within the merchant and retail environment is changing at a rapid pace, and shows no sign of slowing down anytime soon. Driven by the demands of always-on, and increasingly ambivalent digital consumers, merchants are at the forefront of needing to find new and better ways to engage with their customers, and payments will be central to this. Improving customer engagement, growing consumers’ expectations of evolving mobile and online channels complying with every changing regulatory and security needs, and decreasing substantial spending on payments are all immediate concerns for merchants and retailers 

their organization, a substantial

increase over the previous year

  • 91% of all merchants expect to

    increase or maintain their investment in payments over the next 12 to 18 months

  • 70% of merchants are concerned about securing customer payment credentials

  • Over half of surveyed merchants already offer, or hope to offer in future both contactless card and mobile NFC acceptance

  • An average 77% of merchants would consider working with an online payment provider.


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